Features are released for general availability (GA) to Cutting Edge customers with stringent performance and SLA criteria, and with in-app tutorials and documentation. During the Cutting Edge period of 1 to 6 weeks, customers can provide feedback that helps to shape the “final state” for Standard customer GA.
Marketing work request API
Released: Cutting Edge, 09/07/2022
Using the MWR API, organizations can automate and streamline their Work Request flow from multiple sources into Welcome. Coupled with the MWR Webhooks, organizations can fully sync all types of work requests from internal and external software into Welcome, and act upon them using our APIs directly. This also lets you create tasks and campaigns directly from a Work Request via the API.
The MWR API and its corresponding Webhooks let integrators build middleware that can synchronize all types of data into Welcome for further action. You can take external form data to create Work Requests directly on Welcome, which you then can synchronize back to the originating system. This closes the loop completely, and provides complete visibility of work requests and updates on them. For example, you can synchronize Welcome with internal ticketing systems and forms that are used to ingest work from external stakeholders - thus turning Welcome into a source of truth for managing work requests.
User experience improvements
Released: Cutting Edge, 09/23/2022
Using the MWR API, organizations can automate and streamline their Work Request flow from multiple sources into
Intraday Events – Add time to events
Marketing Work Request – Upload assets from the library
'Completed By' Experience on Steps – See who completed a step on behalf of another team/individual
Forward / Backwards Scheduling – If a task has already been started, the F/B scheduling does not automatically change the start date of a task
See the announcement on Yammer for a demo and more information.