September 2022

  • Updated

Features are released for general availability (GA) to Cutting Edge customers with stringent performance and SLA criteria, and with in-app tutorials and documentation. During the Cutting Edge period of 1 to 6 weeks, customers can provide feedback that helps to shape the “final state” for Standard customer GA.

Work request API

Released: Cutting Edge, 09/07/2022

Using the work request API, organizations can automate and streamline their work request flow from multiple sources into Content Marketing Platform (CMP). Coupled with the work request Webhooks, organizations can fully sync all types of work requests from internal and external software into CMP, and act upon them using our APIs directly. This also lets you create tasks and campaigns directly from a Work Request via the API.

The work request API and its corresponding Webhooks let integrators build middleware that can synchronize all types of data into CMP for further action. You can take external form data to create Work Requests directly on Welcome, which you then can synchronize back to the originating system. This closes the loop completely, and provides complete visibility of work requests and updates on them. For example, you can synchronize CMP with internal ticketing systems and forms that are used to ingest work from external stakeholders - thus turning CMP into a source of truth for managing work requests.

User experience improvements

Released: Cutting Edge, 09/23/2022

Using the work request API, organizations can automate and streamline their work request flow from multiple sources into

  • Intraday Events – Add time to events

  • Marketing Work Request – Upload assets from the library

  • 'Completed By' Experience on Steps – See who completed a step on behalf of another team/individual

  • Forward / Backwards Scheduling – If a task has already been started, the F/B scheduling does not automatically change the start date of a task

See the announcement on Yammer for a demo and more information.