Support Help Center Optimizely support Customized Commerce Commerce issue: Carts not saving or loading properly when using load balancing and anonymous users Updated January 16, 2018 20:27 Description Special steps must be taken if you are using Episerver Commerce with load balancing and anonymous users. Resolution Please see Quan Mai's blog post. http://vimvq1987.com/2018/01/loading-carts-load-balancing-environment/