Optimizely has successfully identified the underlying issue for the recent PIM outage and is ready to implement a fix to ensure uninterrupted service. This fix requires brief downtime. The maintenance window is scheduled between 9:00 PM and 10:00 PM Central U.S. time June 15. The downtime should last approximately 5 minutes. Optimizely apologizes for any inconvenience this may cause and appreciates your patience during this essential maintenance.
After the scheduled downtime, Optimizely will thoroughly monitor the PIM system to ensure it is functioning optimally. However, should you encounter any issues or require assistance following the maintenance, please contact the support team at email@example.com. They will be available to provide prompt assistance and address any concerns you may have.
Thank you for your understanding and cooperation as Optimizely works to improve the reliability and performance of the PIM system. Optimizely values your partnership and remains committed to delivering exceptional service.