SSO: Troubleshoot sign-in

  • Updated

If you experience issues signing in with Opti ID, ensure the Audience URL and Assertion Consumer Service URL on the Settings > SSO page in the Opti ID Admin Center match with your single sign-on (SSO) provider. Contact Optimizely Support with your Opti ID organization name, email address, and any error screenshots of the user experiencing sign-in issues.

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OAuth error

If you see an OAuth error like the following during login, check that the user is configured with the following properties: email, first name, and last name.

Other troubleshooting options

Use the following troubleshooting methods to solve some of the basic problems you might experience while configuring and using SSO with Opti ID:

If none of the above options work, you can remove the SSO connection and try again:

  1. In the Opti ID Admin Center, go to Settings > SSO.
  2. Click Remove Connection.

If you cannot resolve the issue, contact Optimizely Support.