SSO: Troubleshoot sign-in

If you experience issues signing in with Opti ID, ensure audience URL and assertion consumer URL in the Admin center SSO setting match with your SSO provider. Contact Optimizely support with your Opti ID organization name, email address, and any error screenshots of the user experiencing sign-in issues.

Use the following troubleshooting methods to solve some of the basic problems you might experience while configuring and using a single sign-on with Opti ID.

Generate and Analyze HAR Files
Analyze service provider-initiated flow with SAML Tracer

SSO: Troubleshoot sign-in

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