Tools for instruction agents

Tools are built-in capabilities that extend what Optimizely Opal can do. They help Opal complete specific steps within instruction agents, especially for complex or multi-step tasks. Think of tools as attachments on a Swiss Army knife. Each one performs a unique function, like analyzing a webpage or drafting campaign content. Used together in an instruction agent, these tools enable Opal to complete end-to-end workflows efficiently and accurately.

You can assign one or more tools to an instruction agent based on the steps it needs to perform. To see which tools a specific instruction agent uses, see the agent's Details section.

The following is the full list of tools available:

Content creation and management

• createArticleInTask – Creates articles within specific tasks, requiring information like title, body, and metadata.
• updateContentInTask – Modifies existing content in a task, including text, rich text, and library assets (images, videos).

Campaign and task management

• createCampaign – Creates new campaigns with briefs, titles, and optional parent campaign linking.
• createTasks – Generates task suggestions for a given campaign.
• updateCampaignBrief – Updates existing campaign briefs.
• updateTaskBrief – Updates existing task briefs.
• createTaskForODPSegmentation – Generates customer segments for targeted campaigns.

Web interaction and research

• browseWebUrls – Visits and extracts information from live web pages directly through chat. Helps you retrieve content, analyze data, or summarize key details from a specific URL. 
• searchWeb – Searches any publicly accessible web page and returns information, images, and other resources at the time of the request.
• takeWebpageScreenshot – Captures visual snapshots of online content to support tasks with clear visual insights. You can ask Optimizely Opal Chat to take a screenshot of any live, public webpage. The tool works best with stable, non-password-protected URLs.
• answerQuestionsAboutImages – Analyzes images and answers questions about their content. Opal can analyze images with the following extensions: .png, .jpeg, .webp.

Optimizely specific tools

• getInformationOnOptimizelyProductsBasedOnUserQuery – Retrieves information about Optimizely products and features.

Experimentation

• suggestFlagVariables – Suggests relevant variables for feature flagging based on the hypothesis and project details.
• suggestFlagVariableVariations – Suggests variations for feature flag experiments.

CMP data access

• accessCMPData – Connects directly to a CMP instance to fetch details about assets, tasks, and campaigns, enabling you to understand your current context and offer more relevant, personalized help.

Other utilities

• figureOutSearchKeywords – Refines search queries for better results.
• reasoningStep – Documents internal thought processes for complex tasks.