Find answers to common questions concerning billing and payments.
Billing and payment questions
Where can I access my billing information?
Optimizely provides access to a Chargebee billing portal, which stores your payment details, invoices, and other billing information. To log in, you will need the credentials from your primary billing contact.
How can I access my invoices?
Invoices are stored in Chargebee and can be emailed to you upon request. Please contact our billing team at email@example.com if you need further assistance with your invoices.
When will my credit card be charged?
If you have a credit card on file, your card will be charged on the payment due date listed in Chargebee.
Who can I contact for questions regarding billing?
You can contact firstname.lastname@example.org with any other billing questions you may have.