The emulate mode is for testing campaigns in their entirety to determine which customers would receive certain campaign communications on specific days without actually sending live notifications.
Emulation is useful to understand the frequency of campaigns based on unusual behaviors or when part of a priority group.
How it works
- Go to Campaigns.
- Locate the campaign you wish to test and click it to access the overview.
- Under Touchpoints, toggle Emulate to the "ON" position.
- Select Go Live to emulate the campaign. In this simulated campaign, messages will not be delivered to customers. Instead, the campaign's statistics update to show what delivery would look like if the campaign were to go live without emulation enabled.