Table of Contents
- Decide whether to use the Optimizely Desktop App (instead of Optimizely on the web)
- Download and install the Optimizely Desktop App
- Troubleshoot issues and get support for the Optimizely Desktop App
The Optimizely Desktop App runs natively on your computer (Windows, MacOS). It is an app that allows you to use Optimizely outside of your browser. The Desktop App can help make the experience of editing experiments and campaigns faster and more consistent.
Use it to solve issues such as:
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Loading your site in the Visual Editor
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Loading dynamic elements like AJAX content or single-page applications
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Logged-in or cookied experiences, such as a shopping cart
The Desktop App delivers the same content as the Optimizely web application in a simple wrapper that loads on your desktop machine.
Download the app here:
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For a Mac OS (.dmg file, preferred over the Windows app)
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For a Windows machine (.exe file)
Install the Desktop App
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Click to download:
For a Mac OS (.dmg file, preferred over the Windows app)
For a Windows machine (.exe file) -
Find the file on your machine and double-click to install.
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Enter your Optimizely email and password to log in.
That is it! The Desktop App opens your Optimizely dashboard, where everything should look familiar.
When to use the Desktop App
In general, the Desktop App improves overall speed and responsiveness. Use it to load your website in the Visual Editor quickly and reliably.
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Use the Desktop App |
Use the web application |
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Troubleshooting
The Desktop App does not automatically refresh when others make changes to your Optimizely projects and experiments. We are working on a solution, but for now, you will need to reload the Desktop App to make sure you are working with the latest updates. To reload the Desktop App, press Ctrl+R on a PC or Command+Ron a Mac.
For help with the desktop app, get in touch with your Optimizely account manager or file a support ticket.