- View or change your account name or ID
- Request to be added to multiple accounts and toggle between them
- Access Optimizely support with multiple accounts
The first step in working with multiple accounts is finding out which account you are in.
To view the current account ID, navigate to Account Settings > Plan. If you are an administrator, this information will be located below the Billing tab instead.
Add users to multiple accounts
Optimizely lets users log in to multiple accounts. Here is when this feature comes in handy:
You are an agency or consultant who manages multiple Optimizely customers, and you want to be a collaborator on your clients' accounts
You are an Optimizely Scale customer with a centralized testing team that manages multiple accounts in your organization
To be added to multiple accounts, ask the Administrator or Project Owner of the account (depending on the permission level you need) to invite you.
Let us walk through how an administrator can add another collaborator with the step-by-step instructions:
In the project to which you want to add a collaborator, navigate to Settings > Collaborators.
Click New Collaborator.
Add the email address and select the collaborator role.
Switch between multiple accounts
With multiple accounts, you can toggle between your primary account and any other account to which you have been added.
Change account names
Account administrators can change the account name.
Navigate to Account Settings > Plan.
Enter the desired account name in the Account Name field.
After the account administrator changes the account name, the new name will appear in the user's account options.
Access Optimizely support with multiple accounts
When working with multiple accounts, it is important to note that they might have different levels of support. Access to different levels of support may vary depending on your Optimizely plan type.
When you visit the support section of Optiverse, it will display your support options based on the last account you signed into.
If you do not see a support request form, it might be because you are signed into an account that does not include support options. To resolve this:
Click your account name in the upper-right corner and sign out.
Go back to the Optimizely Homepage (not the Optiverse homepage) and switch to the desired account.
Return to the Support section of Optiverse and click Sign In.
This will sign you in based on your last-accessed Optimizely account and show you the support options for that account.
Unable to log in? Check out this article for troubleshooting Optimizely login.