Change a user password

  • Updated

Both console and website users' passwords may be reset by an ISC_Admin user or higher. ISC_User users may reset website user passwords.

Reset a Console user's password

As Console Users have access to the Admin Console, they can change their password on their own. Should they forget their password and need to be reset, ISC_Admins may reset their password using the steps below.

  1. Go toAdmin Console > Administration > Console Users.
  2. Click Edit for the user whose password needs to be reset.
  3. Click More Options and select Reset Password.

  4. Select Send Email in the pop-up box to invalidate the user's current password and send them an email to reset their password.
  5. Optimizely Configured Commerce sends the user an email with instructions to reset their password.

Reset a Website user's password

Customer website Administrators do not have access to the Admin Console, so Website users need to contact your Customer Service Department to have their user passwords reset.

  1. Go to Admin Console > Administration > Website Users.
  2. Click Edit for the user whose password needs to be reset.
  3. Click More Options and select Reset Password.

  4. If the user has access to multiple websites, select the website the reset password template should originate from.
  5. Select Send Email in the pop-up box to invalidate the user's current password and send them an email to reset their password. Configured Commerce sends the user an email with instructions to reset their password.