The Order Management screen lets your order support team identify and perform common tasks on shopping carts and purchase orders. See also: Carts versus orders. For example, you can add or remove line items as well as update their quantity. You can also update customer information and work with payment plans.
Only members of the Commerce admins groups or the Customer Service Representatives role see this screen. To learn about roles, see Commerce-specific virtual roles.
To access the Order Management screen, click Order Management from the Commerce top menu.