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Experimentation
FAQ and troubleshooting
FAQ and troubleshooting
Information for troubleshooting issues with Optimizely Experimentation.
View project or experiment change history
Update your site's Content Security Policies (CSP)
Troubleshoot Optimizely Web Experimentation
Troubleshoot custom analytics integrations
Troubleshoot: Not seeing the right experience in a campaign
Troubleshoot: Variation content does not display in Optimizely Web Experimentation
Troubleshoot: Pages not loading in the Editor
Troubleshoot: Optimizely Experimentation Assistant loading Chrome extension
Troubleshoot: Optimizely Experimentation application is blocked by a firewall, ad blocker, or content filter
Troubleshoot: Metrics do not track correctly in Optimizely Web Experimentation
Troubleshoot: Logging in to Optimizely Web Experimentation
Troubleshoot: How ad blockers can affect Optimizely Experimentation
Troubleshoot: Experiment is not activating
Troubleshoot: Compatibility mode warning and mixed content in the editor
Troubleshoot: Common issues in Optimizely Web Experimentation
Troubleshoot: Cannot load a password-protected, gated, or session-specific page in the editor
Troubleshoot: Cannot edit iframes in the editor
Troubleshoot: Discrepancies in Google Analytics and Universal Analytics
Override inherited styles on your site
Move variation code to CSS
Clear browser cache and cookies
Open the developer console
How pages load in the editor
Fix a timing issue
Check that the snippet is up to date
Check that the snippet is implemented
API Names and Values: Find IDs for troubleshooting and API calls
Troubleshoot: No traffic in an experiment
<% var getColumnClasses = function(numberColumns) { var classNames = 'col-12'; if (numberColumns >= 2) classNames += ' sm:col-6'; if (numberColumns >= 3) classNames += ' md:col-4'; if (numberColumns >= 4) classNames += ' lg:col-3'; return classNames; } %>
<% if (heading) { %>
<%= heading %>
<% } %>
<% blocks.forEach(function(block, index) { %>
<% if (imageHeight) { %>
<% } %>
<% if (!block.description) { %>
<%= block.name %>
<% } else { %> <%= block.name %> <% } %>
<% if (block.description) { %>
<%= block.description %>
<% } %>
<% }) %>
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Categories
<% categories.forEach(function(category, index) { %>
<%= category.name %>
<%= partial('partial-article-list-sections', { id: 'category-' + category.id, parentId: '#sidebar-article-navigation', sections: category.sections, activeCategoryId: activeCategoryId, activeSectionId: activeSectionId, activeArticleId: activeArticleId, partial: partial }) %>
<% }); %>
<% var maxSections = 5 %>
Toggle navigation menu
<% categories.forEach(function(category, index) { %>
<%= category.name %>
<%= partial('partial-section-list-sections', { parent: category, sections: category.sections, maxSections: maxSections, partial: partial }) %>
<% }); %>
Categories
Categories
<% categories.forEach(function(category) { %>
<%= category.name %>
<% }); %>
<% if (sections.length) { %>
<% sections.forEach(function(section) { %>
<%= section.name %>
<%= partial('partial-article-list-sections', { id: 'section-' + section.id, parentId: '#' + id, sections: section.sections, activeCategoryId: activeCategoryId, activeSectionId: activeSectionId, activeArticleId: activeArticleId, partial: partial }) %> <% if (section.articles.length) { %>
<% section.articles.forEach(function(article) { %>
<%= article.title %>
<% }); %>
<% } %>
<% }); %>
<% } %>
<% if (sections.length) { %>
<% sections.slice(0, maxSections).forEach(function(section) { %>
<%= section.name %>
<%= partial('partial-section-list-sections', { parent: section, sections: section.sections, maxSections: maxSections, partial: partial }) %>
<% }); %> <% if (sections.length > maxSections) { %>
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<% } %>
<% } %>