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Subsections

  1. Support Help Center
  2. Experimentation
  3. Troubleshoot Problems

Troubleshoot Problems

  • View project or experiment change history
  • Update your site's Content Security Policies (CSP) in Optimizely
  • Troubleshooting in Optimizely Web
  • Troubleshooting custom analytics integrations
  • Troubleshooting: Not seeing the right experience in a campaign
  • Troubleshooting: Variation content does not appear in Optimizely Web
  • Troubleshooting: Pages not loading in the Editor
  • Troubleshooting: Optimizely Assistant loading Chrome extension
  • Troubleshooting: Optimizely application is blocked by a firewall, ad blocker, or content filter
  • Troubleshooting: Metrics do not track correctly in Optimizely
  • Troubleshooting: Logging in to Optimizely
  • Troubleshooting: How ad blockers can affect Optimizely
  • Troubleshooting: Experiment is not activating
  • Troubleshooting: Compatibility mode warning and mixed content in the editor
  • Troubleshooting: Common issues in Optimizely Web
  • Troubleshooting: Cannot load a password-protected, gated, or session-specific page in the editor
  • Troubleshooting: Cannot edit iframes in the editor
  • Troubleshooting: Discrepancies in Google Analytics and Universal Analytics
  • Override inherited styles on your site
  • Move variation code to CSS in Optimizely
  • Clear browser cache and cookies
  • Open the developer console
  • How Optimizely loads pages in the editor
  • Fix a timing issue
  • Check that the snippet is up to date in Optimizely
  • Check that the snippet is implemented
  • API Names: Find masked IDs for troubleshooting
Contact Support

Worldwide: +46 8 555 827 50

North America: 1-(877)-383-0885

United Kingdom: +44 800 066 4784

Australia: +61 2 9248 7215

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To find out the status of our services, see http://status.episerver.com

Infrastructure Support

Operational support for solutions within the cloud-based Episerver DXC Service offering, as well as other solutions managed by Episerver.

Infrastructure Support for hosted customers is available 24/7.

Application Support

Support provides general product support for eligible customers and partners.

Application Support is available Monday-Friday per region.

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