Error after logging into Workarea: reference to CommonApi and EcmLogin

  • Updated

When logging into the workarea the following error message appears.

Access to the path '[yourSitePath]\workArea\collectiontopiclist.xml'
(file:///[yourSitePath]/workArea/collectiontopiclist.xml') is denied. [CommonApi-EcmLogin()]
'Object reference not set to an instance of an object. [CommonApi-EcmLogin()]' on your login page.

The following error may also appear on the login page.

CommonApi_Error.png

These errors appear when a site is trying to retrieve Ektron's documentation via a Help button in the workarea. Typically, these errors appear if your new site or webserver doesn't have internet access or if there is a communication issue when attempting to reach the documentation.

1. Identify your Application Pool's Identity setting.

App pool identity

2. Navigate to [yourSitePath]/workArea/collectiontopiclist.xml on file explorer. Right click on the file, choose Properties , click the Security tab. 

3. Give the Application Pool identity user full control.

permissions

4. Recycle the Application Pool. If this does not resolve the issue, proceed to step 5.

5. To regain access to the documentation install the help files locally  or contact support to investigate the issue further. As a temporary workaround, comment out the following 2 lines from the web.config , then recycle the Application Pool. This should resolve the error so that you can access the Workarea, but the help files will no longer be accessible.

<add key="ek_helpDomainPrefix" value="http://documentation.ektron.com/cms400/v[ek_cmsversion]/reference/Web/" />

<add key="ek_helpDownload" value="http://documentation.ektron.com/cms400/v[ek_cmsversion]/collectiontopiclist.xml" />

6. In some cases, the following lines are in the web.config twice and all 4 lines would need to be commented out, then recycle the Application Pool. This should resolve the error so that you can access the Workarea, but the help files will no longer be accessible.

<add key="ek_helpDomainPrefix" value="http://documentation.ektron.com/cms400/v[ek_cmsversion]/reference/Web/" />

<add key="ek_helpDownload" value="http://documentation.ektron.com/cms400/v[ek_cmsversion]/collectiontopiclist.xml" />

If you would like to use local help files which allows faster documentation access, please see the following documentation.