The main folder tree in Content section of the Workarea repeats when you try to get to a sub-folder.
There is a lowercase URL Rewrite in the IIS URL Rewrite tool section(often done for SEO purposes) which is interfering with workarea traffic. For example:
<rule name="LowerCaseRule1" enabled="true" stopProcessing="true"> <match url="[A-Z]" ignoreCase="false" /> <action type="Redirect" url="{ToLower:{URL}}" /> </rule>
Resolution
Applies to all Ektron versions.
- Backup web.config file on the server where the site lives.
- On that same server unzip and run the following as an administrator.
SetUrlRewriteDefaultRule.zip - Select the applicable site.
- Click Set Rule.
Or
- Manually add an exclusion to ignore the workarea folder.
<rule name="SEO-LowerCase" enabled="true" stopProcessing="true">
<match url="[A-Z]" ignoreCase="false" />
<conditions logicalGrouping="MatchAny" trackAllCaptures="false">
<add input="{URL}" pattern=".*Workarea.*" negate="true" />
</conditions>
<action type="Redirect" url="{ToLower:{URL}}" />
</rule>
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