The search provider for Optimizely Configured Commerce Cloud is Elasticsearch, which provides many search capabilities to use on your website. You configure these search capabilities through the Admin Console to tune your search results.
There are two versions of Elasticsearch, version 5.5 (Nest version 5) and version 7.10 (Nest version 7). Configured Commerce defaults to version 5.5. You can change to version 7.10 from search settings. Switching from version 5.5 to 7.10 applies default Search Index settings (you can update with version 5.5 settings if needed) and requires a Full Rebuild of the search index. The search provider will be down until the index build is completed.
Configured Commerce does not have an out-of-the-box Hawksearch connector. Work with Hawksearch and your partner at the project level to implement it.
Configured Commerce provides a range of search settings you can use to tune your site's search results. Settings are under Administration > System > Settings in the Admin Console. See Search settings.
Located under Marketing > Stopwords, Stopwords are words eliminated from search results. Common stopwords like "And," "The," and "Or" are included in the base platform, but you also may choose to add industry-specific words, or adjectives like "cheap." Stopwords affect all websites. See Working with stopwords.
Located under Marketing > Synonyms, use Synonyms to link words together, with either omni- or bi-directional single word connections. Synonyms affect all websites. See Working with synonyms .
Search Term Redirects
Located under Marketing > Redirects, Search Term Redirects allow Administrators to specify search terms that, when searched, automatically redirect to a given internal or external URL. For example, redirect the search term "customer portal" to the website's sign-in page. Configure these redirects for all or specific websites. See Search term redirects.
Boosting and Burying
You can boost or bury particular product searches, depending on business requirements, under the Marketing and Settings sections. See Boosting and burying search results.
You do not want to exclude possibly relevant results for multi-term searches. Set up Partial Match using Minimum Match Count and Minimum Match Percent settings. Determine whether a set number of words need to match, or if a percentage of words in the description need to match in order for the result to appear. For example, if you set the Minimum Match Count to three and Minimum Match Percent to 75% and a query has four terms, at least three of the four terms must match, so returned results must include either the least or second-least frequent terms. This tuning of the search criteria contributes number and search quality of the returned search results, but does not impact scoring. See Search settings .
Configure Misspellings, often called "fuzzy search," using Fuzzy Search, Max Edits, and Prefix Length Settings to determine how a word can be matched. Calibrate Misspellings to determine the number of identical characters needed to match a word. Also, determine how many errors may be present in a word before the word no longer appears in search results. See Search settings.
Users within each browser session may be shown their last 10 searches before they start typing in the search bar if Setting Search History Limit > 0. The number of past searches may be customized per website. See Search settings .
Elasticsearch has a robust stemming algorithm which provides a more forgiving set of query results. This means customers will have better success in finding what they are looking for without having to worry about entering the exact word forms in a search query.
Other than for a developer to disable it, Stemming is not configurable, and is applicable to the English language only.
AutoCorrect and Did You Mean
Elasticsearch is able to auto-correct search words or offers suggestions to the user. You can turn this feature on or off at the application level. See Search autocorrect and did you mean options .
The autocomplete menu allows users to see immediate results for Products, Categories, Content, News Summary and News Content as they are typing. They can quickly go to a product without ever going to the search results. This can be configured per Website. See Search autocomplete .
Filtered Search Results
Search results can be filtered, narrowing the number of results shown. Keep adding search filters on top of previous ones to narrow the results. See Filter and search within results .
Enable the Search Non-AlphaNumeric Characters Setting to include non-alphanumeric characters in search results. This setting preserves non-alphanumeric characters and uses whitespace to split words. When disabled, non-alphanumeric characters are ignored. Additionally, the ERPNumber and Manufacturer Part Number fields each have an entry in the search index that removes special characters and does not replace them with a space regardless of the Search Non-AlphaNumeric Characters Setting. This is especially useful when working with hyphenated product numbers so that the hyphen is not converted to a space. See Search settings .