Optimizely Opal Desktop app

  • Updated

Optimizely Opal Desktop is a native application that runs Opal Chat on your computer instead of in a browser tab. Opal Desktop lets you do the following:

  • Keep Opal open alongside your other applications.
  • Receive a desktop notification when a response finishes.
  • Give agents access to files and folders on your own computer through local tools.

Administrators must grant users access to Optimizely Opal.

Opal is enabled by default for eligible customers, but users do not have access until an administrator enables it for each individual using Opti ID. For steps, see Get started with Optimizely Opal for administrators.

Install Opal Desktop

Opal Desktop is available as a downloadable installer for Windows, macOS, and Linux. To install, complete the following steps:

  1. Go to DOWNLOAD_URL.
  2. Select the installer for your operating system:
    • Windows – Download the .exe installer.
    • macOS – Download the .dmg installer.
    • Linux – Download the .deb package for Debian or Ubuntu, or the .rpm package for Fedora or Red Hat Enterprise Linux (RHEL).
  3. Run the installer.
  4. Follow the on-screen prompts and install the app.
Opal Desktop checks for updates automatically and installs them the next time you restart the app.

Log in and select a product instance

  1. Launch Opal Desktop
  2. Click Log in.

  3. Log in with your Opti ID credentials.

  4. Select your Organization and product Instance
  5. Click Go. You can switch between organizations and Opal instances from the top navigation bar after signing in.

  7. Work with Opal chat. You can invoke agents, create and edit images, manage the flow of a conversation, and choose between conversation modes. See Opal Chat for more information. 

  8. Click Open Tracker to open the the Tracker. A Tracker is a task board in Optimizely Opal that collects items needing your attention from across your Opal activity. Use Tracker to see everything waiting on you instead of searching through separate chat threads and notifications. See Tracker for more information.

Logging out of Opal Desktop clears your local session only. It does not end your logged-in session with your identity provider. To fully end your session on a shared computer, log out of your identity provider or restart your computer.

Limitations 

Opal Desktop has the following limitations compared to Opal Chat in a browser:

  • Opal Desktop does not include a Help menu or a Notification summary. To view the Help menu or the Notification summary, use Opal Chat in a browser.
  • Some downloaded files open inside the app window instead of saving to your computer. This affects downloads in Canvas, Image editor, and generated PowerPoint or Word files. If a file opens instead of downloading, open Opal Chat in a browser to download it.
  • Interactive canvases that open their own pop-up window, such as React or Next.js canvases, do not work in Opal Desktop. Use Opal Chat in a browser for these. See Canvas overview.
  • Links to a thread, execution, or source open in the current window instead of a new tab. Use the back navigation control in the title bar to return to your conversation.

If you use Opti ID, administrators can turn off generative AI in the Opti ID Admin Center. See Turn generative AI off across Optimizely applications.