Search component install leaves Protocol service at wrong path

  • Updated

After upgrading the search server from 8.5 to 8.6 or 8.7, the Ektron ProtocolHandler File Helper Service may continue having its path to executable property point to the previous version. This can result in errors during asset transfer activities.

Check if the situation exists by going to Services and viewing the properties for the Ektron ProtocolHandler File Helper Service. If the Path to executable points to a previous version, for example, the server has been upgraded to 8.7 but the path contains \CMS400v85\, perform the steps below.

  1. Using Services, stop the Ektron ProtocolHandler File Helper Service.
  2. Open a Command window (Run as administrator).
  3. Issue the following command (update the path as required):
    sc config EktronPHFileHelperService binpath= "C:\Program Files (x86)\Ektron\CMS400v87\Utilities\SearchServer\install\EktronPHFileHelperService.exe"
  4. Start the Ektron ProtocolHandler File Helper Service.
  5. Refresh the Services screen and view the Ektron ProtocolHandler File Helper Service properties to ensure the Path to executable is updated.