Common Solr Installations Issues

  • Updated

During the installation of Solr you may encounter some common errors. Here are some issues/errors that may pop up and the most common resolutions for them!

  1. During Solr installation when you give the domain, username and password of your search user:
    Credentials that were entered are not valid. Please verify the following
    The domain, user name and password are not correct
  2. This error pops up when you attempt to create the Solr Config Databas
    ERROR! Could not create connection using credentials provided.

  1. Credentials that were entered are not valid. Please verify the following: The domain, user name and password are not correct
    • The user name and password were not entered correctly
    • The user's credentials were correct but the domain wasn't entered correctly.
    • The user does not have "Log On as Service" rights or the is not an administrator
  2. ERROR! Could not create connection using credentials provided.
    • SQL port, typically 1433, is not open to the Solr server
    • SQL Browser Service is not enabled on the SQL database server
    • Solr account doesn't have database_owner credentials on the SQL database server
    • The Solr server cannot communicate to the SQL server by machine name

 

 

Credentials that were entered are not valid. Please verify the following: The domain, user name and password are not correct

  1. Verify the user name and password
  2. Try using the Solr server's machine name as the domain or a .\
  3. Verify that the user is in the Administrator's group on the Solr server
  4. Verify that the user has "Log On as Service" rights by following this KB .

ERROR! Could not create connection using credentials provided

  1. Enable the SQL port, typically 1433 to the Solr server
  2. Ensure that the SQL Browser Service is started/enabled on the SQL database server
  3. Give the Solr account database_owner credentials on the SQL database server; also map it to the CMS database for the site you're registering
  4. Add a host file entry on the Solr server to have the SQL server's machine name and IP address