Alert Inbox

Analytics provides the Alert Inbox to help manage the alerts you receive. Alerts are triggered once a rule is enabled and the required criteria is met. The Alert Inbox displays all your alerts and provides useful tools to collaborate with your team to resolve the incident.

To access the Alerts Inbox, click the flag icon on the left sidebar:

The Alert Inbox displays all the alerts you receive in your rules' specified time ranges. Each listing specifies the following:

• Rule that triggered the alert
• Alert status
• Alert severity
• Time the alert occurred
• Alert subject (This is a property that can be configured under the 'Alert Template' tab inside the Rules section. )

Filter Alerts​

As alerts accumulate in your Alert Inbox, you may want to see alerts that meet specific criteria. You can apply one or more filters to view a subset of your alerts.

Filter your data by any of the following criteria:

• Severity - The status bar near the top of the screen displays the number of alerts with Critical, Warning, Info, and Other severities. You can select one or more of these severities to filter your alerts or you can also use the drop-down at the top.

• Status - Click the drop-down menu next to Status to filter alerts by status. Click Open or Closed in the menu to view alerts of the specific status:

• Date - Click the drop-down menu and select a time-range to filter alerts by date. You can choose a relative time range (e.g. last hour) or an absolute time range if you want to investigate a specific period of time:

• Assignee - Click the drop-down menu next to Assigned to: to filter alerts by assignee. Choose an individual's name to see their assigned alerts:

You can also add filters on alert dimensions and custom fields.

Investigate an Alert in Detail​

The Alert Detail page enables you to perform additional actions and collaborate with your team to resolve the incident. For example, you can assign the alert to a specific individual on your team or change the alert status.

To view the Alert Detail page, click an individual alert in your list. A screen displays the specific information of the alert:

You can perform the following actions to an alert:

• Assign to an Individual
• Change the Status
• Share an Alert with a Team Member
• View Alert History
• Filter the Discussion History
• View Diagnostic Content
• Leave Notes
• •  

Assign to an Individual​

Click Assign to in the upper-right. Click the name of the individual in the drop-down list:

Change the Status​

Click the Status dropdown menu to select a status (either Open or Closed):

Share an Alert with a Team Member​

Copy the alert URL to the clipboard and then click Share in the upper-right:

View Alert History​

The history shows all actions performed on the alert, including creation, any specific messages left by individuals, and assignment. Click Timeline in the Activity panel in the upper-right:

Filter the Discussion History​

Click Comments in the Activity panel on the right:

Comments on the timeline are also visible. Click on Comments to filter the timeline to exclusively show comments.

View Diagnostic Content​

Click Linked To in the lower-left. Click the content to open a dashboard that's linked to the rule that generated the alert:

Leave Notes​

Click Notes near the bottom of the screen to add any additional notes related to the diagnosis of an alert: