Search Server registration error: failed to connect to the CMS server.

  • Updated
Description

The following error can occur when registering a site with Ektron's implementation of Microsoft Search Server. 

 

Failed to connect to the CMS server. Please verify the following and try again. 

failed_to_connect_registration.png

 

Steps

There are some steps along with the error message. 

  • The CMS site's database server is accessible.
  • You can browse to the CMS site and it loads as expected.
  • The license key associated with the site is valid.
  • The Ektron Windows Service is running on the CMS server. 

In addition to the above steps, check the following.

  • Ektron Windows Service: is it really started?

  • Does communication work from the search server to the CMS server over port 8732. Test by doing the following. 
    • Remote onto the search server. 
    • Run powershell as an administrator. 
    • Run this command
      Test-Netconnection -Computer <CMSServerName> -Port 8732