Access the Account ID and Multi-account login

  • Updated

This topic describes how to:

  • View or change your account name or ID
  • Request to be added to multiple accounts and toggle between them
  • Access Optimizely support with multiple accounts


A project's Account ID is tied to the account that created the project. If you have access to multiple accounts, you will see different Account IDs. For more information about changing accounts, view the Switch between multiple accounts section.

View Account ID

To view your current Optimizely Experimentation account's Account ID, navigate to Account Settings > Plan

To view a specific experiment's Account ID, follow the instructions for the type of project you are using.

Optimizely Web Experimentation or Optimizely Performance Edge Project

To view the Account ID associated to an Optimizely Web Experimentation or Optimizely Performance Edge experiment, navigate to the project and then select the specific experiment you wish to view.

Next, select API Names. The Account ID is listed under Experiment Details.


Optimizely Full Stack Project

(legacy projects created before February 2021)

To view the Account ID associated with a legacy Optimizely Full Stack experiment, navigate to a specific experiment.


Next, select API Names. The Account ID is listed under Experiment Details.


Optimizely Feature Experimentation Project 

To view the Account ID associated with an Optimizely Feature Experimentation experiment, you can view the Account's datafile.

The API Names tab is currently in beta for Optimizely Feature Experimentation.

To access the project's datafile:

  1. Navigate to the Optimizely Feature Experimentation project you are targeting.

  2. Go to the Settings dashboard and navigate to the Environments tab.

  3. Select the .json link for the specific Environment you want to view (Development or Production).
  4. This will open your datafile in a new tab. 
  5. The Account ID value to the JSON key accountId.


Example datafile:


Please contact your Customer Success Manager for more information

Add users to multiple accounts

Optimizely Experimentation lets users log in to multiple accounts. Here is when this feature comes in handy:

  • You are an agency or consultant who manages multiple Optimizely Experimentation customers, and you want to be a collaborator on your clients' accounts
  • You are an Optimizely Experimentation Scale customer with a centralized testing team that manages multiple accounts in your organization

To be added to multiple accounts, ask the Administrator or Project Owner of the account (depending on the permission level you need) to invite you. Let us walk through how an administrator can add another collaborator with the step-by-step instructions:


  1. In the project to which you want to add a collaborator, navigate to Settings > Collaborators.

  2. Click New Collaborator.

  3. Add the email address and select the collaborator role.

  4. Click Invite.

Switch between multiple accounts

With multiple accounts, you can toggle between your primary account and any other account to which you have been added.

Change account names

Account administrators can change the account name.


  1. Navigate to Account Settings > Plan.

  2. Click Edit.

  3. Enter the desired account name in the Account Name field.

  4. Click Save.

After the account administrator changes the account name, the new name will appear in the user's account options.

Access Optimizely Experimentation support with multiple accounts

When working with multiple accounts, it is important to note that they might have different levels of support. Access to different levels of support may vary depending on your Optimizely Experimentation plan type.

To contact support, access the Optimizely Experimentation Help Center by selecting the "?" from the top right-hand side of the application. If you do not see Create a Ticket or View Ticket under Contact our support team, it could be because you are logged into an account that does not include support options. To resolve this:

  1. Click Log Out next to your profile picture in the bottom left corner.

  2. Navigate back to the Optimizely Experimentation Application and log in with the desired account.

  3. Return to the Optimizely Experimentation Help Center and select Create a Ticket.

This will sign you in based on your last-accessed Optimizely Experimentation account and show you the support options for that account.

For more information about Optimizely Experimentation Support, please see File online tickets for support.