Table of Contents
- View or change your account name or ID
- Request to be added to multiple accounts and toggle between them
- Access Optimizely support with multiple accounts
View Account ID
Account IDs are tied to the account that created the project. If you have access to multiple accounts, you will see different Account IDs. For more information about changing accounts view the Switch between multiple accounts section.
To view your current Optimizely account's Account ID, navigate to Account Settings > Plan.
To view a specific experiment's Account ID, follow the instructions for the type of project you are using.
Web or Performance Edge Project
To view the Account ID associated to an Optimizely Web or Performance Edge experiment, navigate to the project and then select the specific experiment you wish to view.
Next, select API Names. The Account ID is listed under Experiment Details.
Full Stack Project- NOT Flags (legacy projects created before February 2021)
To view the Account ID associated to a legacy Full Stack experiment (not Flags), navigate to a specific experiment.
Next, select API Names. The Account ID is listed under Experiment Details.
Full Stack - 2.0 Project (Flags)
To view the Account ID associated to a Full Stack 2.0 (Flags) experiment, you will have to view the Account's datafile. There is currently no way to view the Account ID for a Full Stack project in the Optimizely application user interface.
To access the project's datafile:
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Navigate to the Flag project you are targeting.
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Go to the Settings dashboard and navigate to the Environments tab.
- Select the .json link for the specific Environment you want to view (Development or Production).
- This will open your datafile in a new tab.
- The Account ID value to the the JSON key
accountId.
Example datafile:
Please contact your Customer Support Manager for more information.
Add users to multiple accounts
Optimizely lets users log in to multiple accounts. Here is when this feature comes in handy:
- You are an agency or consultant who manages multiple Optimizely customers, and you want to be a collaborator on your clients' accounts
- You are an Optimizely Scale customer with a centralized testing team that manages multiple accounts in your organization
To be added to multiple accounts, ask the Administrator or Project Owner of the account (depending on the permission level you need) to invite you. Let us walk through how an administrator can add another collaborator with the step-by-step instructions:
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In the project to which you want to add a collaborator, navigate to Settings > Collaborators.
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Click New Collaborator.
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Add the email address and select the collaborator role.
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Click Invite.
Switch between multiple accounts
With multiple accounts, you can toggle between your primary account and any other account to which you have been added.
Change account names
Account administrators can change the account name.
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Navigate to Account Settings > Plan.
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Click Edit.
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Enter the desired account name in the Account Name field.
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Click Save.
After the account administrator changes the account name, the new name will appear in the user's account options.
Access Optimizely support with multiple accounts
When working with multiple accounts, it is important to note that they might have different levels of support. Access to different levels of support may vary depending on your Optimizely plan type.
To contact support, access the Optimizely Help Center by selecting the "?" from the top right-hand side of the application. If you do not see Create a Ticket or View Tickets under Contact our support team, it could be because you are logged into an account that does not include support options. To resolve this:
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Click Log Out next to your profile picture in the bottom left corner.
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Navigate back to the Optimizely Application and log in with the desired account.
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Return to the Optimizely Help Center and select Create a Ticket.
This will sign you in based on your last-accessed Optimizely account and show you the support options for that account.
For more information about Optimizely Support, please see File online tickets for support.