Domain Management

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About Domain Management

You can use your own domains for sending and tracking messages. To send messages via Optimizely Campaign with your sender domain, you must delegate the domain first. For technical details about delegating domains, see Set up your domain.

When the sender domain is delegated, a sending domain must be defined in Optimizely Campaign. The sending domain is composed of your sender domain and a subdomain that is specifically created for use with Optimizely Campaign. The sending domain is required to create tracking links.

How to manage Domains

Showing the list of sending domains

Prerequisites: Self-Service domain management is available on your client. You have permission to manage domains.

  1. In the menu bar, click Administration > Domains.
    → The page Domains shows a list of sending domains.

Adding a domain

Context: You can add domains, even if they are not delegated, but they cannot be used until they are delegated.

Prerequisites: You see the list of sending domains.

  1. Below the list, click on Add Domain...
  2. Enter the subdomain and your sender domain.
    → A CNAME record is displayed.
  3. Copy the CNAME record, you need it to verify ownership of your domain.
  4. Click on Add Domain.

Verify your ownership of the sender domain

Context: Adding the CNAME record from Optimizely Campaign to your domain configuration is necessary to ensure that you use the correct sender domain.

Prerequisites:  Domain delegation is configured for your sender domain. You can edit CNAME records in the domain configuration.

  1. Add the CNAME record to your sender domain's DNS records. Enter the sending domain as value of the CNAME record.
  2. In Optimizely Campaign, check the domain's configuration.

Checking a domain's configuration

Prerequisites: You see the list of sending domains. At least one domain has been added.

  1. Click on a domain in the list.
  2. Click on Check Domain Config.
    → The view Configuration Status is displayed.

Hint: The Deliverability Glossary contains explanations for many terms used in the view Configuration Status.

Removing a domain

Notice: If campaigns with the status Activated or Sending use the domain you are removing, these campaigns will continue using the domain after it is removed from the list.

Hint: A sending domain in verification status via Support or Successful cannot be removed if it is the last domain in one of these states. A sending domain cannot be removed if it is also a tracking domain.

Prerequisites: You see the list of sending domains.

  1. Click on a domain in the list.
  2. Click on Remove Domain.