How to resolve the You are currently in edit mode error

  • Updated

Note: This issue has been resolved as of version 9.1

The "You are currently in Edit mode. Please either save/update or cancel." message pops up after you log in the workarea. This does not occur when you are editing content.

We have seen this in versions 8.7, 8.7SP1, 8.7SP2, 9.0 and 9.0SP1.

Edit Mode

To work around this, follow these steps.

1. Clear your browser cache. To do this, click the applicable link for the browser you're using to log into the workarea:

2. Start and stop the Ektron Windows Service (EWS). To do this, click the Start button and Services  in the Search programs and files block. Click the Services app after it appears.


3. When the Services app opens, select Ektron Windows Services 4.0.

Ektron Window Service

4. Click Stop. When finished, click Start. Close this window.

5 Recycle the app pool. To do this, go to Windows Explorer and enter IIS.


6. Select IIS Manager. Then select Application Pools, the site on which you're seeing the issue, and click recycle. 

Recycle App Pools

Log in to the workarea and see if the error is gone. If not, proceed to the next step.

7. Open the web site root folder's web.config file using Notepad (run as admin).

8. Add the following line to the file: 

<!-- editmodetest-->

9. Save the file and log in again.