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Subsections

  1. Support Help Center
  2. Ektron Support
  3. Content Authoring

Content Authoring

  • Content not automatically publishing/archiving at start/end dates
  • Adaptive Images not Updating when Original Image is Modified
  • Adding Library File Type Throws Error
  • Alias Already Exists Error
  • Aliases for Archived Content Not Removed
  • Best Practice: approval process
  • Blog subjects are missing in the workarea
  • Cannot add special characters to a content title
  • Causes for duplicate submissions of HTML forms
  • CMS server controls with XSLTs not displaying content after upgrading to 9.1
  • Collections and Traversals - Advanced Permissions in Ektron
  • Compilation error when assigning a task to content
  • Compilation error when attempting to view messages in the workarea
  • Content is not being archived when the end date is reached
  • Content metadata disappears intermittently from within the workarea
  • Customize the Formatting drop down in the eWebEdit400 toolbar
  • Default Sorting of Workarea Content
  • Differences between responsive and adaptive images
  • DMS Uploaded Content Becames Corrupted
  • Double pop-up window in Smart Form
  • Duplicate calendar titles after editing a calendar occurrence
  • Duplicate Meta tags in the title.
  • Edit content tabs overlap when adding taxonomy category
  • Ektron library upload functionality broken by Chrome version 75.0.3770.80
  • ek_cf_default_btn entries appearing within the link manager
  • Error Loading XSLT Document
  • Error: A potentially dangerous Request.Form value was detected from the client when editing content in the Workarea
  • Error: There are no aliases to display
  • Errors Caused when File Removed from Assets Folder
  • Exception when Editing Content with 50 or More Aliases
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Contact Support

Worldwide: +46 8 555 827 50

North America: 1-(877)-383-0885

United Kingdom: +44 800 066 4784

Australia: +61 2 9248 7215

Episerver System Status

To find out the status of our services, see http://status.episerver.com

Infrastructure Support

Operational support for solutions within the cloud-based Episerver DXC Service offering, as well as other solutions managed by Episerver.

Infrastructure Support for hosted customers is available 24/7.

Application Support

Support provides general product support for eligible customers and partners.

Application Support is available Monday-Friday per region.

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