Troubleshoot CMS domains for Opti ID

  • Updated

When onboarding Optimizely Content Management System (CMS) instances with Opti ID, you may add your own custom domains to individual instances so you can access these instances through their own domains and sub-domains. This process can take up to 24 hours to take effect. If your CMS solution representative adds domains and they are not working, wait up to 24 hours until contacting Optimizely Support.

This article describes two scenarios that indicate the domains have not fully propagated to Optimizely's systems.

CORS errors

If you open your browser's developer tools and see CORS errors from https://usermgmt-api.optimizely.com, there is an issue with this process. If it has been more than 24 hours since your Optimizely representative confirmed they added domains, contact Optimizely Support.

Bad requests from Okta

If you receive a 400 Bad Request error when trying to log in, it may indicate a configuration issue. If it has been more than 24 hours since your Optimizely representative confirmed they added domains, contact Optimizely Support.