Published content changes not seen between CMS users

  • Updated
Description

A common issue we have seen is when User A publishes a change - User B and User C cannot see the content change or most updated version of the content. Or perhaps User B can see the change and User C cannot.

For our DXP customers, the most common cause is a crucial configuration is missing from the code.

Steps

The configuration is shown here in our developer docs (you might need Partner/Developer support to check and implement this); 

https://docs.developers.optimizely.com/digital-experience-platform/docs/creating-a-new-cms-site-and-deploying  

DocumentationExample.png

You must ensure your code is calling out to AddCmsCloudPlatformSupport(). This call will handle many of the critical connections and configurations between your site and the Cloud Platform.

If you confirm your site has this configuration and you are still seeing inconsistencies with content syncing across users, please contact Support.