Production User Files Sync

  • Updated

Mission Control is currently in beta, which is open to all partners of Optimizely Configured Commerce and invite-only for some customers. If you do not have access to Mission Control, Optimizely Support can run these actions on your behalf. Contact them with the needed configuration details and field values (if applicable).

For information on the Mission Control beta or to request access, contact your Customer Success Manager.

You can sync the UserFiles (Media Library) from one Configured Commerce instance to another within the same customer in Mission Control. 

This is a destructive process where all user files in the target instance are replaced with those from the source instance.

Steps

  1. Log into Mission Control.
  2. Go to Customers and select a customer.
  3. Select a target Configured Commerce instance.

    This is a one-way process from production to sandbox. The action is available when viewing a sandbox instance. You can select any production instance within the same customer as a source.

  4. Click Actions on the instance page and select Production User Files Sync.
  5. (Optional) Schedule the action by toggling Scheduled Execution to On and selecting a time and date.
  6. Select the source instance from the Source Environment drop-down list. This is the instance that UserFiles are transferred from to the target instance. It is restricted to production instances within the same customer.
  7. Review the details to confirm the selected instance (and scheduled time, if selected). You can ignore any greyed-out or immutable fields because they are for development or debugging.
  8. Click Continue. If scheduled, the action runs at the specified time. Otherwise, the action runs immediately.
  9. Wait until the status is marked as Complete on the Action Request page.

    If the action fails, submit a ticket with Optimizely Support with a link to the failed action request page.

    Due to the resource-heavy nature of this action and the variable nature of the transferred data, the process could take a significant amount of time.