SA1639326 - Inconsistent sales amounts between Abandoned Cart and Online Orders dashboards

Updated April 17, 2025 07:34

We are seeing an issue in Commerce Analytics (B2B Analytics) where there are inconsistent sales amounts between Abandoned Cart and Online Orders dashboards.

The AbandonedCart value in the Online Orders dashboard is not correct, the correct value is in the Abandoned Cart dashboard. The Total Sales value in the Abandoned Cart dashboard is not correct, the correct value is in the Online Orders dashboard.

Reported Version

25.4.29

Cause

Workaround

The correct AbandonedCart value is in the Abandoned Cart dashboard.

The correct Total Sales value is in the Online Orders dashboard.

SA1639326 - Inconsistent sales amounts between Abandoned Cart and Online Orders dashboards

Reported Version

Cause

Workaround

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