SA1624405 - Difficulty Scanning on iOS post-update

  • Updated

We recently had a customer complain that they were unable to consistently scan barcodes on the CSCO mobile app, particularly when using an iPad. They were using an iPad 9th gen, iOS 17.6.1, CSCO app 4.0.3, we have replicated this issue using 6th gen, iOS 17.4.1 CSCO app 4.0.3. Users frequently get the wrong barcode or 'product unavailable' but these barcodes work when using a barcode scanner so we do not believe it is an issue with our barcodes. Is there a minimum font size supported by the app? We are using Code 39 which should be large enough. Additionally, when the device is rotated to landscape mode the viewfinder goes black, which is very bad.

Reported Version

4.0.3

Customer/Partner

Consolidated Supply Co

Steps to Duplicate

1. Go to site www.consolidatedsupply.com on mobile app using iOS

2. Login with user Username: firstordertest@gmail.com ++ password: Thatcher9

3. Scan the barcode in the file in attachment

Actual Results

Customers complain that they were unable to consistently scan barcodes on the CSCO mobile app, particularly when using an iPad. Users frequently get the wrong barcode or 'product unavailable' but these barcodes work when using a barcode scanner

Expected Results

Scanning barcode should work correctly without any issue.

Note

Tested on our iPhone 13 and got the same behavior which showing in recorded.

RPReplay_Final1737628397.MP4