Failed while reporting status to licensing server

  • Updated

Issue:
In our environment logs we notice at several time error messages against the EPiServer.Licensing.CloudLicenseValidator:

 

2018-07-24 23:52:30:058+0000 - severity=ERROR thread=15 category=EPiServer.Licensing.CloudLicenseValidator operation=(null) trace=(null) reference={reference} sessionIdHash=(null) message=Failed while reporting status to licensing server: [ReportStatus] The underlying connection was closed: An unexpected error occurred on a receive.
EPiServer.Licensing.LicenseException: [ReportStatus] The underlying connection was closed: An unexpected error occurred on a receive. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
--- End of inner exception stack trace ---
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadData(Uri address, String method, Byte[] data)
at EPiServer.Licensing.Services.JsonWebClient.PostJson[T](String url, String method, String data)
--- End of inner exception stack trace ---
at EPiServer.Licensing.Services.LicenseWebApi.Execute[Tout](Func`2 f, String actionName)
at EPiServer.Licensing.CloudLicenseValidator.ValidateAndSaveLicense(String activationKey, IEnumerable`1 sites, IEnumerable`1 servers, Boolean skipProductLicenseCheck)
EPiServer.Licensing.LicenseException: [ReportStatus] The underlying connection was closed: An unexpected error occurred on a receive. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
--- End of inner exception stack trace ---
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadData(Uri address, String method, Byte[] data)
at EPiServer.Licensing.Services.JsonWebClient.PostJson[T](String url, String method, String data)
--- End of inner exception stack trace ---
at EPiServer.Licensing.Services.LicenseWebApi.Execute[Tout](Func`2 f, String actionName)
at EPiServer.Licensing.CloudLicenseValidator.ValidateAndSaveLicense(String activationKey, IEnumerable`1 sites, IEnumerable`1 servers, Boolean skipProductLicenseCheck)


2018-07-24 23:51:09:523+0000 - severity=ERROR thread=41 category=EPiServer.Licensing.CloudLicenseValidator operation=(null) trace=(null) reference={reference} sessionIdHash=(null) message=Failed to validate license
EPiServer.Licensing.LicenseException: [ReportStatus] The underlying connection was closed: An unexpected error occurred on a receive. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
--- End of inner exception stack trace ---
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadData(Uri address, String method, Byte[] data)
at EPiServer.Licensing.Services.JsonWebClient.PostJson[T](String url, String method, String data)
--- End of inner exception stack trace ---
at EPiServer.Licensing.Services.LicenseWebApi.Execute[Tout](Func`2 f, String actionName)
at EPiServer.Licensing.CloudLicenseValidator.ValidateAndSaveLicense(String activationKey, IEnumerable`1 sites, IEnumerable`1 servers, Boolean skipProductLicenseCheck)
at EPiServer.Licensing.CloudLicenseValidator.Validate(String accessKey, Boolean skipProductLicenseCheck)
EPiServer.Licensing.LicenseException: [ReportStatus] The underlying connection was closed: An unexpected error occurred on a receive. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
--- End of inner exception stack trace ---
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadData(Uri address, String method, Byte[] data)
at EPiServer.Licensing.Services.JsonWebClient.PostJson[T](String url, String method, String data)
--- End of inner exception stack trace ---
at EPiServer.Licensing.Services.LicenseWebApi.Execute[Tout](Func`2 f, String actionName)
at EPiServer.Licensing.CloudLicenseValidator.ValidateAndSaveLicense(String activationKey, IEnumerable`1 sites, IEnumerable`1 servers, Boolean skipProductLicenseCheck)
at EPiServer.Licensing.CloudLicenseValidator.Validate(String accessKey, Boolean skipProductLicenseCheck)

 

Solution:

This was related to some downtime for the Episerver Cloud API / License API.