Optimizely Reporting for Opal

The Opal Agent Usage dashboard displays how your organization uses Opal agents over a selected period. Use it to monitor agent activity, track credit consumption, and identify the most active agents and users. Access your dashboards and reports for Optimizely Opal using Optimizely Reporting through your Opti ID account.

Prerequisites

• You need an Opti ID account.
• Your Opti ID user account needs an Opal Administrator role for an Opal instance. See Get started with Optimizely Opal for administrators.

Access Optimizely Reporting

1. Log in to Optimizely by going to home.optimizely.com. 

2. Select Reporting, or use the product switcher in the global navigation bar.

   

3. Click the Opal Agent Usage dashboard for Optimizely Opal, or select Opal from the Product drop-down list.

   

View details of Opal agent usage

Set the reporting period

1. Open the Usage Date drop-down list to select the period you want the charts, tables, and summary data to cover. 

2. Choose from a preset time period or click Custom to set a custom range. 

   

3. Click Update. When you adjust the filters, you must click Update again to apply your new settings.  

   

Read the summary cards

The Summary section shows four cards with headline metrics for the selected period. Each card displays a value and its change compared to the previous period of the same length. 

• Agent Executions – The total number of times agents ran. 
• Agents Used – The number of distinct agents that ran at least once. 
• Credits Consumed – The total credits used by all agent activity. 
• Active Users – The number of distinct users who interacted with Opal.

Review the execution type breakdown

The Execution Type Breakdown chart shows agent executions per day across the selected period. Each bar represents one day, labeled along the Usage Date axis. The vertical axis shows the number of Agent Executions.

Each bar is divided by execution type, identified in the legend:

• Workflow – Executions started as part of an automated workflow.
• Chat – Executions started through a chat interaction.

Compare bar heights to see which days had the most activity, and compare the colored segments to see the split between workflow and chat executions. Hover over a bar segment to see the exact execution count for that day and type. In the following example, hovering over the Chat portion of the Jun 19 bar displays the Usage Date (2026-06-19) and the Chat value (1,600), meaning 1,600 chat-based executions ran that day. 

Interpret the agent usage breakdown table

The Agent Usage Breakdown table lists each agent and its activity for the selected period. The table includes the following columns:

• Agent – The name of the agent, such as search_term_recommendation_writer or fieldindexorain.
• Executions – The number of times the agent ran.
• % of Total – The agent's share of all executions.
• Credits – The credits the agent consumed.
• % of Total – The agent's share of all credits consumed.
• Avg Credits / Exec – The average credits used per execution, which helps you identify agents with a high cost per run.

Track weekly active users

The Weekly Active Users - Last 3 Months chart shows the number of active users for each week over the previous three months. The horizontal axis shows the week along the Usage Week axis, and the vertical axis shows the number of Active Users. 

Use this trend line to see whether active usage is growing, holding steady, or declining over time. Hover your cursor over a point to reveal its details. In the following example, the point for the Usage Week of 2026-04-06 shows 91 active users.

Identify the top users

The Top Users table ranks users by activity for the selected period. Use this section to identify your highest-consuming users and to investigate any unexpected activity. You can also sort the list to view users by most or fewest executions, or most or fewest credits consumed. The table includes the following columns:

• User – The email address of the user.
• Credits Consumed – The total credits the user consumed, displayed as a horizontal bar so you can compare users at a glance. 
• Agent Executions – The number of agent executions the user ran, displayed as a horizontal bar so you can compare users at a glance.

Manage the dashboard

Reset dashboard filters

To clear the current filter settings and reset to the default filter, click Dashboard actions > Reset filters. The dashboard automatically reloads to display data for the default filters.

Update the time zone

To change the time zone for your dashboard, click Dashboard actions > Each tile's time zone. Select your desired time zone from the drop-down list, then click Update.

Download data and change view

To download the data and change your view of the Summary and Details of agent usage sections, hover your cursor over a card, a chart, or a table, click Tile actions, and complete the following: 

• Download data – Complete the following:
  • Click Download data.
  • Select your desired Format.
  • (Optional) Expand the Advanced data options section and adjust how to format data for the download.
  • (Optional) Click Open in Browser to view the results in a browser tab. This is not available for Excel spreadsheet format.
  • Click Download.
• Change view – Select View > Expanded to display the results in a floating table, or Full Screen to view them in a full-screen layout. 

Resize, sort, and freeze columns in the tables

Hover your cursor over the table title row in the Agent Usage Breakdown and Top Users tables and click Tile actions to complete the following actions. 

• Resize columns – Click Autosize All Columns to resize columns to fit their content. Click Reset All Column Widths to restore columns to their original size.

  

Hover your cursor over the header row for any column (for example, User, Credits Consumed, or Agent Executions) and click the sort icon to sort the tables in ascending and descending order. Click Column Options to complete the following actions: 

• Freeze – Complete the following:
  • Drag to select the rows you want from the column.
  • Click Freeze to keep the selected rows visible while scrolling.
• Copy values – Click to copy values for the entire table. 

• Resize columns – Click Autosize All Columns to resize columns to fit their content. Click Reset All Column Widths to restore columns to their original size.

  

Download the dashboard

To download the dashboard:

1. Click Dashboard actions > Download.

   

2. Complete the following fields:
   • Format – Select PDF or CSV.
     • PDF – Generates one file for the dashboard.
     • CSV – Generates a file for each row in the dashboard.
   • Paper Size – Select Fit Page To Dashboard, Letter, Legal, Tabloid, A0, A1, A2, A3, A4, or A5. For information on A paper sizes, see papersizes.org. An additional Orientation option (Portrait or Landscape) displays for Letter, Legal, and Tabloid.
   • Expand tables to show all rows – Select this checkbox to display all rows in each table.
   • Arrange dashboard tiles in a single column – Select this checkbox to display dashboard tiles in a single column.
3. (Optional) Click Open in Browser to view the results in a browser tab. This is only available for PDF format.

4. Click Download.