In the situation where an order needs to be resubmitted to the ERP, due to a down connection or some other communication failure, an Administrator can use the Admin Console to resubmit the order.
- Go to Admin Console > Sales > Cart History.
- Find the desired order.
- Click View Only.
- In the Primary toolbar, click More Options.
- From the menu, select Resubmit to ERP.
The order will now be scheduled to be picked up during the next Order Submit integration job. In the case where there multiple orders that need to be resubmitted, it would be more efficient to re-run the Order Submit integration job.