Notifications overview

Optimizely Opal sends notifications across four event categories: agent updates, agent executions, organization skill changes, and Execution Guardrail results. Respond to agent changes and execution failures without checking execution logs.Notifications display in the Optimizely Opal UI and, when configured, by email. Browser notifications can also extend in-app alerts to your desktop. No additional configuration is required, notifications are on by default for agents you own.

Notifications tray

The notifications tray gives you quick access to recent notifications without leaving your current page. Click Notifications in the global header to open the tray. Notifications displays a red badge with your unread count.

The tray supports the following actions:

• Open a notification to go to the related content.
• Dismiss individual notifications.
• Mark all notifications as read.
• Click View all notifications to open the Notification Center.

See Notifications tray for details.

Notification Center

The Notification Center is a full-page view for browsing, filtering, and managing all notifications. Open it from the notifications tray or go to the Notification Center tab in the Opal navigation.

Notifications support two states:

• Read – A notification you have already viewed.
• Unread – A notification you have not yet viewed.

Interacting with a notification marks it as read. Mark all notifications as read or unread in bulk, or dismiss individual notifications you no longer need. Filter notifications by category, status, agent, priority, or time range using the filter bar.

See Notification Center for details.

Notification types

Opal delivers the following notification types:

Agent updates

• Agent modified
• Agent activated
• Agent deactivated
• Agent deleted

Skill updates

• Organization skill created
• Organization skill updated
• Organization skill deleted

Agent executions

• Chat agent completed
• Chat agent failed
• Automated agent completed
• Automated agent failed

Guardrails

• Guardrail warning
• Guardrail failed

Skill notifications alert you when a teammate creates, updates, or deletes an organization skill your agents depend on. You do not receive a notification for changes you make yourself. 

Guardrail notifications alert you when an agent you created or watch produces a run outside its learned baseline. See Configure Execution Guardrails for how Opal builds the baseline.

See Watch agents for how to subscribe to an agent and manage watchers.

User roles

Notification visibility and delivery depend on your role in Opal. The following roles receive notifications:

• Opal user – Receives notifications for agent executions they initiated. See Get started with Optimizely Opal for users.
• Agent builder – Receives the same notifications as Opal users. See Get started with Optimizely Opal for agent builders.
• Opal administrator – Receives the same notifications as agent builders. See Get started with Optimizely Opal for administrators.

Notification preferences

Configure notification preferences to control which events trigger notifications and how Opal delivers them. Go to Settings > Notifications to manage your preferences. To receive desktop alerts when an in-app notification arrives, turn on Browser notifications in your Opal settings. See Notification settings for instructions.

Related articles

• Notification Center – Browse, filter, and manage all notifications.
• Notifications tray – Access and interact with notifications from the global header.
• Notification settings – Control which notifications you receive and how Opal delivers them.
• Watch agents – Subscribe to an agent and manage watchers.