Notifications overview

Optimizely Opal notifications alert you when agents are modified, activated, deactivated, or deleted, and when agent executions complete or fail. Respond to agent changes and execution failures without checking execution logs. Notifications display in the Optimizely Opal UI and, when configured, by email. No additional setup is required, notifications are on by default for agents you own.

Notifications tray

The notifications tray gives you quick access to recent notifications without leaving your current page. Click Notifications in the global header to open the tray. Notifications displays a red badge with your unread count.

The tray supports the following actions:

• Open a notification to go to the related content.
• Dismiss individual notifications.
• Mark all notifications as read.
• Click View all notifications to open the Notification Center.

See Notifications tray for details.

Notification Center

The Notification Center is a full-page view for browsing, filtering, and managing all notifications. Open it from the notifications tray or go to the Notification Center tab in the Opal navigation.

Notifications support two states:

• Read – A notification you have already viewed.
• Unread – A notification you have not yet viewed.

Interacting with a notification marks it as read. Mark all notifications as read or unread in bulk, or dismiss individual notifications you no longer need. Filter notifications by category, status, agent, priority, or time range using the filter bar.

See Notification Center for details.

Notification types

Opal delivers the following notification types:

• Agent modified – When an agent you created is edited by someone else.
• Agent activated – When an agent you created is activated by someone else.
• Agent deactivated – When an agent you created is deactivated by someone else.
• Agent deleted – When an agent you created is deleted by someone else
• Chat agent completed – When an agent you started in chat completes.
• Chat agent failed – When an agent you started in chat runs into a problem. 
• Automated agent completed – When an agent started by a schedule, webhook, or email trigger completes.
• Automated agent failed – When an agent started by a schedule, webhook, or email trigger runs into a problem.

User roles

Notification visibility and delivery depend on your role in Opal. The following roles receive notifications:

• Opal user – Receives notifications for agent executions they initiated. See Get started with Optimizely Opal for users.
• Agent builder – Receives the same notifications as Opal users. See Get started with Optimizely Opal for agent builders.
• Opal administrator – Receives the same notifications as agent builders. See Get started with Optimizely Opal for administrators.

Notification preferences

Configure notification preferences to control which events trigger notifications and how Opal delivers them. Go to Settings > Notifications to manage your preferences. See Notification settings for details.

Related articles

• Notification Center – Browse, filter, and manage all notifications.
• Notifications tray – Access and interact with notifications from the global header.
• Notification settings – Control which notifications you receive and how Opal delivers them.