Personalization Portal Configuration empty

Updated July 12, 2023 12:47

Description

When the customer clicks the Configuration tab, it shows "No product is enabled yet, Contact support for further assistance."

Resolution

This is because this user is not granted certain permissions. Log in Personalization Portal(UAT Portal includes Inte and Preprod, Prod portal), go to Admin--User Manager--Client users--user--edit--turn on the Campaignconfiguration--Save user.

Before making this change, you need to check with their CSM if the customer can access that feature.

Before

After

Personalization Portal Configuration empty

Description

Resolution

<%= previousTitle %>

<%= nextTitle %>

In this article

<%= heading %>

<% if (!block.description) { %> <%= block.name %> <% } else { %> <%= block.name %> <% } %>

<%= heading %>

<% if (!block.description) { %> <%= block.name %> <% } else { %> <%= block.name %> <% } %>

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<%= category.name %>