Open a support ticket

  • Updated

Contact customer support to initiate a service request.

You can also open the Help Resources menu and select Customer Support which displays the following form:


Include the following information with each service request: 

  • A description of the problem you are experiencing
  • Area of the Optimizely Content Marketing Platform (CMP) that the issue is related to (such as a task, analytics, publishing, and so on)
  • URL of the page where you encountered the issue
  • Steps to reproduce the issue, including screenshots if possible
  • Users affected and business impact of the issue

For developer information, see the CMP Open API and Webhooks developer guide and the CMP Open API developer reference.