Open a support ticket

  • Updated

Contact Customer Support to initiate a service request.

You can also open the Help Resources menu and select Customer Support, which displays the following form:

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Include the following information with each service request: 

  • A description of the problem you are experiencing
  • Area of the Optimizely Content Marketing Platform (CMP) that the issue is related to (such as a task, analytics, publishing, and so on)
  • URL of the page where you encountered the issue
  • Steps to reproduce the issue, including screenshots if possible
  • Users affected and business impact of the issue

For developer information, see the Optimizely Content Marketing Platform Open REST API and Webhooks developer guide and the Optimizely Content Marketing Platform Open REST API developer reference.