'Caller was not authenticated by service' error during sync after disabling TLS 1.0

  • Updated

If you are receiving the below error during eSync check to see if TLS 1.0 is disabled on the server.

The caller was not authenticated by the service. 

Error executing strategy 'OnAfterESyncRunErrorFromPeer' remotely. Type 'System.ServiceModel.Channels.ReceivedFault' in Assembly 'System.ServiceModel, Version=4.0.0.0, Culture=neutral'
is not marked as serializable.

TLS 1.0 is required for eSync to function in versions 9.1SP2(including the latest CU for 9.1SP2) or less. 

Upgrade to 9.1SP3 or later or enable TLS 1.0. 

See the following KB for more on TLS 1.0 in regards to Ektron. 

Compatibility Issues With Disabling TLS 1.0