Integrate Delighted

  • Updated

Integrate Delighted with Optimizely Data Platform (ODP) to leverage Net Promoter Scores (NPS) in your segments or as a trigger for conditional campaign content. This integration syncs data from Delighted to ODP.

Integration features

  • Syncs historical NPS that Delighted has received in the past 12 months upon import.
  • Syncs new and updated NPS in real time.
  • Creates the numeric delighted_nps_score customer profile field, which you can use anywhere you can access customer attributes. For example:
    • Segments – Send a message to detractors (customers with delighted_nps_score <=6) about improvements in products or processes.
    • Conditional blocks in campaign content – Show a block advertising your affiliate program only to promoters (customers with delighted_nps_score >=9).

Configure the integration

Generate a Delighted API key

  1. Log in to Delighted and go to Dashboard > Integrations.

  2. Click API and copy the value for Your API key. You will need this when you enable the integration in ODP.

  3. Log in to ODP and go to Data Setup > App Directory.
  4. Select the Delighted app.
  5. Click Install App.
  6. Paste the Delighted API key in the Private API Key field of the Authentication section.
  7. Click Authenticate to test the connection.

Configure a Delighted webhook

  1. Go to the Configure Delighted Webhook section of the Delighted app in ODP.

  2. Copy the Delighted Webhook URL value.
  3. Go to Dashboard > Integrations > Webhooks in Delighted.
  4. Click Add a new rule.
  5. Select All responses from the drop-down list and paste your Delighted Webhook URL from the ODP settings form.
  6. Leave Send unsubscribe notifications cleared.
  7. Click Save & turn on.

Complete the app settings in ODP

  1. Go to the Import Historical Scores section of the Delighted app in ODP.

  2. Click Trigger import to import historical NPS that Delighted has received in the past 12 months.
  3. Expand the Check Import Progress section and click Check progress to check the progress of the scores imported so far.