Issue with eCommerce transactions remaining in inProcess

  • Updated

Typically with eCommerce transactions, unless specified, when an order is placed it needs to go through a workflow process before the transaction is complete. In the Workarea, there will be an indication that the order was completed successfully as the status will be marked Completed and the Sequential Workflow image will appear under the properties of the order under the Workflow tab.

However, one may experience an issue with transactions where the order status will remain inProcess and the Sequential Workflow image will appear broken. 




The most common reason for this issue is that the Microsoft Distributed Transaction Coordinator (MSDTC) has not been configured or was configured incorrectly on the server.

To resolve this issue navigate to the following KB Article:

Troubleshooting eCommerce Workflow when servers are on different domains

For more information on troubleshooting MSDTC related issues click here.