Ektron Toolbar Missing Disappears Until Logged In Again Updated April 10, 2018 17:53 Description Intermittently, if you log into the workarea then access a PageBuilder page, the toolbar is missing from the top. The workarea is still accessible, but the toolbar is absent. This is a known issue in our release notes. 9.1 SP1 Site Update: Issue 14788 Cause An authentication token expiration in the database caused the editor toolbar to disappear until you logged in again. Resolution 1. Apply cumulative site update 9 or later for 9.1SP1. Download location