Ektron Toolbar Missing Disappears Until Logged In Again

  • Updated

Intermittently, if you log into the workarea then access a PageBuilder page, the toolbar is missing from the top. The workarea is still accessible, but the toolbar is absent. This is a known issue in our release notes.

An authentication token expiration in the database caused the editor toolbar to disappear until you logged in again.

1. Apply cumulative site update 9 or later for 9.1SP1.

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