Analytics Report Error: An internal error occured.

  • Updated

After you set up Google Analytics using the OMAP 2.0 method, the following error occurs in the analytics reports: An internal error occurred.

Google Error An internal error has occured

Check your app pool identity:

  1. Open IIS Manager.
  2. Select application pools.
  3. Select the site's corresponding app pool.
  4. Select advanced settings on the righthand side.
  5. If Identity is not NetworkService, change the identity to NetworkService. Your site root must have full control for NetworkService to operate properly.
  6. After making these changes, recycle your application pool, and check to see if the error is still present

For information about setting up Google analytics, see the following documentation:

Setting Up the OAuth2.0 Authorization Protocol for Google Analytics 3.0