Send order confirmation email

  • Updated

You can configure who receives order confirmation emails after submitting an order using the Send Order Confirmation To setting on the Administration > Settings > Order Management page.

For example, when a sales representative places an order on a customer's behalf, the order confirmation email can go to the email address for that sales representative's user profile, or it can go to a combination of the email addresses on both the user or customer bill-to or ship-to records.

To update the text or format of the order confirmation email, see Create and edit email templates.

  1. In the Admin Console, go to Administration > Settings > Order Management.
  2. Locate the Send Order Confirmation To setting and click Select.
  3. Select the desired options to determine which email addresses the order confirmation email is sent to. The default is User Email.
  4. Click Save.