You can configure who receives order confirmation emails after submitting an order using the Send Order Confirmation To setting under Administration > System > Settings.
For example, when a sales representative places an order on a customer's behalf, the order confirmation email can go to the email address for that sales representative's user profile, or it can go to a combination of the email addresses on both the user and/or customer bill-to/ship-to records.
To update the text or format of the order confirmation email, see the Creating and Editing Email Templates article.
Update the Send Order Confirmation To Setting
- Go to Administration > System > Settings in the Admin Console.
- Search for the Send Order Confirmation To setting.
- Select an option from the drop-down list. This option determines which email addresses the order confirmation email will be sent to. Default value: UserEmail.
- Click Save.