Error: Unable to connect to adapter occurs when creating an inbound connector

  • Updated

In the Workarea, when trying to add a DXH inbound connection, an error occurs stating

unable to connect to adapter

When reviewing the DXH logs or errors in the event viewer one would see the following error:

Communication error: EKConnector.TestConnection failed: EktronProxy could not login to Ektron: The HTTP request was forbidden with client authentication scheme 'Anonymous'

 There are a few reasons why this error message occurs:

  • Incorrect username or password
  • User account is not an Admin level account
  • Incorrect CMS URL
  • IP restrictions

To correct this problem:

  • Verify that the username and password is correct
  • Make sure the account being used to create the connection is an Admin level account
  • Navigate to the Ektron Web Server and give access to its external IP address. For more information on adding and allow IP addresses to the Ektron Web Server click here.