You must add specific DNS records to authenticate your sending domain when configuring it in Optimizely Data Platform (ODP) to send emails under your domain name and enhance email deliverability.
Update your DNS information
- Go to Settings > Email Settings > Domains & IPs.
- Copy each entry under All Domains and add them to your DNS provider's settings, or click email the full list of DNS records with instructions to a teammate and enter the administrator's email address.
- Click Verify All DNS Records when the administrator has updated the DNS records. The authentication can take up to 15 seconds. When verified, the status for all records changes to green.
GoDaddy, Network Solutions, and NameCheap automatically add your brand domain and top-level domain to the end of these DNS records. For example, entering el.docs.zaius.com in the Host Name will turn that value to el.docs.zaius.com.zaius.com, resulting in a DNS error. Enter el.doc into the DNS record instead.
If the status does not change, it can mean the DNS entries are still propagating, which takes around 30 minutes. If it takes longer than 30 minutes, contact Optimizely Support.
Article is closed for comments.