Confirm your sending domain

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Learn how to confirm, change, and add a sending email domain in Optimizely Data Platform (ODP). When ODP creates your account, it provides a default domain, email.yourdomain.com, to send marketing emails.

You can have multiple sender profiles. For example, your promotional emails could come from promotions@email.yourdomain.com, and your behavioral emails could come from info@email.yourdomain.com.

If you want your emails to come from @email.yourdomain.com, see Authenticate your sending domain.

Choose a domain

Your company's email domain is the default domain in Settings > Email Settings > Domains & IPs. For example, if your company is acme.com, your default email address is email@acme.com. You should not send emails from @acme.com, as your deliverability is tied to your root domain, impacting other parts of your business. Differentiating between between transactional and marketing emails can also minimize the impact.

If you do not have branding, keep the default sending settings. Sometimes, companies include their branding in the domain to enhance email deliverability in the long term. For example, if you are a tea company, you can use @steeping.myteacompany.com to send your emails, as it reduces the possibility of sending them to spam. 

You need to add domain information to your DNS after selecting your domain. 

Change your domain

To change your domain, delete and add a new domain. Follow this step if you have not sent any emails or after contacting Optimizely Support. 

  1. Go to Settings > Email Settings > Domains & IPs.
  2. Click Delete Domain.
  3. Add a domain by clicking Create New Domain.
  4. Enter a name for your domain and click Save. This generates the records you need to add to your DNS.