Manage campaign templates

  • Updated

A campaign template captures repeatable processes, information, and settings associated with a campaign in your organization. You can convert any campaign to a template where you can define the elements that belong to the original campaign such as sub-campaigns, tasks, events, fields, contents, attachments, permissions and so on.

Using a template to create a campaign reduces repetitive work significantly. Some benefits are as follows:

  • Saves time and effort when creating repeated campaigns.
  • Maintains consistent information across campaigns that are similar in scope.
  • Compare progress to similar campaigns by generating reports to find ways that your organization can work more efficiently.
  • Define future campaign permissions, and add the following information on a template:
    • Sub-campaign (with all of its permissions and sub-elements)
    • Tasks (with all of its permissions and elements including workflows, assignees, due dates, etc.)
    • Events (with all of its elements)
    • Short description
    • Briefs
    • Contents
    • Fields
    • Attachments
  • Preserve the dates assigned within the campaign and its elements, and convert them into durations. You have control to forward or backward schedule a campaign and its activities.

Create a campaign template

You create a campaign template by saving a new or existing campaign as a template.

  1. Go to any campaign.
  2. Open the options menu (...) and select Save as Campaign Template.


  3. Enter a name for the template and click Save.


Only users with permission to Manage Organization Configuration are able to create a campaign template. This permission is available to the Admin role by default. You can also assign this privilege to other roles from the Roles settings page. See Managing User Permissions & Custom Roles

Create a campaign from a template

  1. To create a campaign from a template, click + in the top toolbar and select Campaign.
  2. On the Create New Campaign view, go to the campaign template drop-down to select the template you would want to use in your new campaign.


    You can preview the template directly before selecting a template to create a campaign.


    This is how the template preview appears.


    Once you have selected the template, all of its data will start appearing for you to review.

  3. You can select the campaign elements that you want to use from the template to start with.


    Sub-campaigns belonging to the template are added to the new campaign by default.

  4. In the Create New Campaign view, you can move the schedule of the campaign and its activities forward or backward, adjusting tasks and their due dates according to the duration settings within the template.


The newly created campaign and its activities inherit permissions set on the template and its tasks are assigned to users accordingly.

Features are released for general availability (GA) to Cutting Edge customers with stringent performance and SLA criteria, and with in-app tutorials and documentation. During the Cutting Edge period of 1 to 6 weeks, customers can provide feedback that helps to shape the “final state” for Standard customer GA.

Released: Cutting Edge: Dec. 1, 2022

Campaign managers can view a tentative timeline for each activity within a campaign to plan their campaigns effectively.

The Activities tab of a campaign template shows the duration of each activity (such at 230 days duration), and when each activity starts with respect to the campaign's creation date (such as starts in 28 days).

Deactivate a campaign template

You can deactivate a campaign template which removes it from the list of options to create a new campaign from within your instance.

  1. Go to you avatar > Templates.
  2. Open the Campaign tab.
  3. On a campaign card, open the options menu (...) and deselect Active.


Delete a campaign template

To delete a template:

  1. Go to you avatar > Templates.
  2. Open the Campaign tab.
  3. On a campaign card, open the options menu (...) and select Delete.