Troubleshooting

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  • How to upload files to episerver.sharefile.com

    DescriptionFrom time to time, Support may request files to be uploaded that are too large for emails or contain sensitive information. At times like this, use episerver.sharefile.com to upload the requested files.ResolutionWhen files are requested, credentials should be forwarded to you by a support engineer (unless credentials have already been sent from a previous ticket). Use the one-time secret received from the support engineer to obtain the login password. Navigate to the URL https://...

  • Generating Full Memory Dumps

    DescriptionFor troubleshooting issues such as high CPU usage or other performance problems, generating full memory dumps and debugging them with a tool such as Windbg help to pinpoint where in the call stack the problems are occurring. Below are instructions on how to properly generate a full (not a mini) memory dump.Resolution*Be sure that the dumps are Full memory dumps not mini dumps. (No dumps from task manager). (adplus –crash –pid or adplus –hang –pid) There's basically two types of du...

  • Episerver Forms and AA Conformance

    DescriptionThere have been questions about how Episerver Forms is accessible for those with certain disabilities. More specifically, how does Episerver Forms conform to AA Web Content Accessibility Guidelines (WCAG) 2.0? Episerver Forms, as of v4, does does not fully conform to AA guidelines. The add-on team is seeking to improve Forms on that front, but they offer some suggestions in the mean time. ResolutionThis issue was raised in this forum thread: http://world.episerver.com/forum/develo...

  • Email Notifications Not Sending When Using Projects Mode

    DescriptionIn your error logs, you may get an error like this: 2016-10-18 09:14:24,284 [83] ERROR EPiServer.Notification.Internal.DefaultNotificationDispatcher: Failed to format messageSystem.InvalidOperationException: This operation is not supported for a relative URI.  at System.Uri.get_Fragment()  at System.UriBuilder.Init(Uri uri)  at EPiServer.Cms.Shell.UI.Notifications.Email.ProjectMessageService.ResolveProjectUrl(Project project, IDictionary`2 contentItems)  at EPiServer.Cms.Shell.UI....